If in the summary of "THE BASKET" you want to remove items from your purchase, you can do so by clicking the ☒ that you will find to the right of the product.
HOW TO BUY
You can access the purchase from each of our categories. To buy an item, select the size and click on the "ADD TO BASKET" button. Where it will take you to the summary of "THE BASKET". Once here, you have two options: "CONTINUE SHOPPING", to add more items to your basket or "COMPLETE ORDER" to finalize your purchase. You will receive an email confirming your order once it has been placed.
SIZES
If you have questions or need help, write to us at hello@ikkelele.com and we will guide you.
COLORS
We strongly try to adjust the color of the products that appear on our website as much as possible. However, computer screens vary and for this reason we cannot guarantee that the color you are seeing is a 100% true color match.
WHAT PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?
We accept Visa, Visa Electron, credit and debit cards, and PayPal.
DO I NEED TO CREATE AN ACCOUNT TO BUY?
Yes. When you open your account you will be able to buy without having to fill in all your information each time you buy, and you will also have advantages such as:
- Being able to track your orders and review other purchases made.
- Change and manage your personal data.
- Request the return of your order.
- To create an account you only have to register on the web through the link that you will find in the upper right part.
WHEN WILL MY ORDER BE PAID?
If your card is authorized, payment will be made immediately, and you will receive an email confirming that your order has been done successfully. If your card is not authorized, it may be possible to find a simple solution to authorize the payment. Contact us via email at hello@ikkelele.com and we will try to find a solution.
WHY WAS MY CARD REJECTED?
Your card may be declined for a number of reasons:
Some data entered may not be correct. Please check it out.
The card may be expired. Please check the validity date.
You may have reached your card's monthly spending limit. To check it you will need to check with your bank if you still have available balance.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEB?
Yes, the data is transmitted in SSL encrypted form.
For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.
CAN I CHANGE OR CANCEL MY ORDER?
We are very fast when it comes to picking, packing and processing your order; done in less than 60 minutes after you click the "place order" button. However, if right after placing your order you realize that you have made a mistake, contact us hello@ikkelele.com and we will try to help you.