EXCHANGES AND RETURNS

Making a return or exchange is very easy. You have 15 days since the day you receive your order to request your return or exchange. Write us to hello@ikkelele.com for any option you choose.

You can choose from any of the following 3 options:

  • If you love what you have bought, but you need another size or colour, do not worry. Process your exchange and we will pick it up free of charge. Once your return has been verified at our warehouse, we will ship the new item for free.

  • For some reason you are not happy with your purchase but want to buy something else another day. Please write us to hello@ikkelele.com

  • If you wish to return your item and receive a refund in your credit card, you can choose between 2 options:
    • You can send items back to us to our warehouse, using your preferred transport service. You should keep a proof of posting from your shipper, as we will not be responsible for any lost items that without a tracking number. You will be responsible for all costs associated with returning your order.
    • Choose our easy pick up service, with a fixed cost, that we will deduct from your refund.
      • National Standard: FREE.
      • Internacional Standard: 14 euros.

EXCHANGE AND RETURN IN ONE SAME ORDER.

If from one same order you wish to make a return and exchange, choose our easy pick up service. We will collect your order free of charge. Shipping is also free on the replacement item.

If for any reason you prefer to send the package using any other traceable/insured shipping method, please do so to the address below. We will ship you your exchanged item/s for free.

Ikkelele

PARQUE EMPRESARIAL ELCHE

AVDA S.RAMÓN Y CAJAL, 17

03203 ELCHE (ALICANTE)

ikkelele.com reserves the right to reject returns communicated and/or sent outside the detailed timeframes. Returns outside these timeframes may be accepted at the discretion of Intropia.com and may only be refunded as a store credit.

HOW LONG DO I HAVE TO RETURN MY ORDER?

Items may be returned or exchanged within 15 days after delivery. Make sure you create your return or exchange within this time frame and send your order within 5 days after creating your return/exchange.

CAN I EXCHANGE MY ORDER?

Yes, you can exchange an item/s for a different one, however all exchanges are based on stock availability. Your new exchange order will be shipped as soon as your exchanged item arrives to our warehouse and is processed and approved.

If you wish to exchange your item for an alternative style, we suggest that you write us to hello@ikkelele.com

In a hurry? Please contact us in hello@ikkelele.com . We will send you a free shipping discount code so you can place your replacement order with no shipping costs and without having to wait for your exchanged order to reach us.

HAVE YOU RECEIVED MY RETURNED ORDER?

If you use our TIPSA easy pick up service, your order will reach our warehouse within 2-3 days. If on the contrary you use any other traceable/insured shipping method, it will depend on the service and courier chosen.

At ikkelele we strive to give you the best possible service, thus we process all return/exchange order/s that reach our warehouse within 2-3 working days.

Once the return/exchange is processed and approved, you will receive an email where we will inform you that your refund has been made or your exchange order is on its way.

HOW AND WHEN WILL I RECEIVE MY REFUND?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating the refund amount that will be paid for your item/s.

The refund will be in the same method of payment used to place your order (credit/debit card/paypal) remember that it may take up to 30 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

MY RETURN WAS PROCESSED BUT I WASN´T REFUNDED MY DELIVERY CHARGES

Shipping costs are not refunded, unless your items are faulty, or your order is cancelled under the DSRs.

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

We're really sorry if we've made a mistake with your refund! If this is the case please contact us in hello@ikkelele.com and we'll try and sort it out for you as soon as possible.

Bare in mind that shipping costs are not refunded except in cases where the order was cancelled under the Distance Selling Regulations or the entire order was faulty.

If your return is to be reimbursed in the same credit/debit card used to place your order, and you have chosen our TIPSA easy pick up service to send the package, we will deduct the fixed return shipping cost from your refund.

IMPORTANT INFORMATION

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

If you send your return order by your own means, bare in mind ikkelele is not responsible for your order until it reaches our warehouse, hence, we strongly recommend you use a safe transport system with a tracking method.